To place an order through the RUTA online store, you need to choose your favorite clothing model, choose the size and add it to the cart, then gradually go through a few simple steps to place an order.
BOOKING OF GOODS IN THE STORE
Currently, RUTA branded clothing stores operate in Kyiv and Vinnytsia. In these cities there is a service of booking goods in the store. After placing your order, a confirmation with your order number will be sent to your email address. Booking of goods is carried out for a period of one day. This service is free.
After placing an order, you will be contacted by a personal consultant in order to clarify the details of the order and the availability of goods in the store.
DELIVERY OF GOODS IN UKRAINE
Delivery is carried out across all territory of Ukraine. After placing your order, a confirmation with your order number and payment information will be sent to your email address. Delivery of goods is carried out within 1-2 working days from the date of payment.
After placing an order, you will be contacted by a personal consultant in order to clarify the details of the order and choose the most appropriate method of delivery and payment for the goods.
Delivery by the territory of Ukraine is carried out by the Nova Poshta company.
INTERNATIONAL DELIVERY
Our company ships orders almost all over the world. As a rule, orders are delivered to all European countries, most Asian countries, as well as the USA, Canada and others. Information can be clarified with our managers. The shipment is carried out by the UkrPoshta company, and in the country it is received by the local postal service to the address specified when placing the order.
The shipment is made after full payment of the goods and delivery. Payment is accepted by any Visa and Mastercard cards.
Cost and terms of international delivery
The cost of international shipments depends on three main factors – size, weight and recipient country. On average, the cost ranges from $10 to $45.
As a rule, the delivery time is affected by the distance from Ukraine to the recipient’s country, and on average it is from 5 to 15 days.
RECEIPT OF GOODS
As soon as the prepayment for the goods arrives on the account, we will send your order on the same day. After sending the order, our manager will tell you the number of the luggage declaration, the exact cost of delivery and the date of arrival of the order in your city.
You can choose delivery of goods to the branch of the company “Nova Poshta”. The goods will be delivered to your city and you will be able to pick it up at any convenient time.
The cost of delivery in Ukraine at the rates of the delivery service.
ATTENTION: To receive the order it is necessary to present the passport and to inform number of the declaration.
You can also choose to deliver the goods by courier “New Mail” to your address.
PAYMENT FOR GOODS
You can make a payment at any bank that accepts payments from individuals.
Payment is made only after you are contacted by a personal consultant to clarify the details of the order, confirm the availability of goods and choose the most appropriate method of delivery.
In addition, in our online store you can pay for an order using a payment (plastic) card, as well as through Privat24 and the payment system Liqpay.
You can also arrange postpaid delivery by choosing payment upon receipt.
EXCHANGE AND RETURN OF GOODS
According to the Law on Consumer Protection, the exchange and return of goods is possible within 14 days from the date of receipt of the order by the customer. Mandatory condition for exchange and return of goods is that the clothes were not in use, labels are preserved, the appearance of the product and all the accompanying documents, as well as documents confirming payment (purchase receipt, courier receipt).
In case of exchange and return of goods, the cost of delivery is paid by the customer.
If you want to exchange or return the goods, you need to call us within 14 days of receiving the order by phone: +38 044 279 0090; +38 093 024 1001.
The refund period for the purchased goods is 10 banking days (from the date of receipt of the returned goods together with the completed application for return) to the bank card.
The following product categories are non-refundable:
- perfumery and cosmetic products and products in aerosol packaging;
- baby products (diapers, pacifiers, feeding bottles, etc.);
- underwear, bodysuits, corsets, bathing suits;
- nightgowns, pajamas, bathrobes, home suits;
- hosiery;
- bed linen, towels;
- toothbrushes, razors, shaving brushes, combs, combs, massage brushes, manicure and pedicure tools, including electric;
- pillows, blankets;
- stuffed animals;
- gloves, mittens;
- Jewelry;
- food and alcoholic beverages;
- printed materials.
These goods can be returned only due to the detection of defects or inconsistencies in the order.
